Pro Home Savings Privacy Policy

This website is owned and operated by Pro Home Savings (“Pro Home Savings,” “we,” “our,” or “us”). We respect your privacy and want you to understand what Personal Information we collect, why we collect it, and how we use and share it. This Privacy Policy applies to information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Information”) collected through our website and related pages, features, and applications (individually or collectively, the “Website”), as well as certain information we may collect offline. “You” or “user” means any visitor or user of the Website.

By accessing the Website, you acknowledge this Privacy Policy and agree to be bound by it, our Terms of Use, and any other policies we post. If you have questions, email contact@prohomesavings.com. If you do not agree with this Privacy Policy, please do not use the Website or submit Personal Information.

We may update this Privacy Policy at any time. Changes will be posted at this URL and become effective when posted. You can see the effective date at the bottom of this page. Your continued use of the Website after changes are posted means you accept the changes.

Your Security

We take commercially reasonable physical, technical, and administrative measures to safeguard Personal Information, including limiting physical access to servers and using access controls and security tools designed to prevent unauthorized access.

However, no method of transmission or storage is 100% secure. Any transmission is at your own risk, and we cannot guarantee against interception or compromise by third parties or events beyond our control (e.g., your own device settings, service outages, defects in third-party tools, natural disasters, vandalism, hacking, or terrorism).

Your Privacy Rights

Depending on where you live (e.g., certain U.S. states), you may have some or all of the following rights, subject to legal limits:

• Access/Know the Personal Information we maintain about you.
• Correction of inaccurate Personal Information.
• Deletion of your Personal Information (subject to exceptions).
• Portability of certain Personal Information you provided to us.
• Opt-out of: (i) targeted advertising, (ii) sale or sharing (as defined by applicable law) of Personal Information, and/or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects.
• Right to know third parties with whom we share your Personal Information (where applicable).
• Non-discrimination for exercising your privacy rights.
• Appeal a decision regarding your request (where applicable).

How to Exercise Your Rights

If you believe you are a resident of a state with applicable privacy rights, the best way to exercise them is by submitting our online request form here: contact@prohomesavings.com. We will verify your request as required by law and respond within the applicable timeframe.

Categories of Information We Collect

We collect Personal Information in three ways: (1) you provide it to us; (2) we collect it automatically when you use the Website; and (3) we may receive it from public sources or third parties who represent they have lawful rights to share it. We collect only what is adequate and reasonably necessary for the purposes described below.

Personal Information You Provide

What you provide depends on your relationship with us.

Potential clients / clients (typically):

• Contact details (name, email, phone, zip code, address).
• Project details (type of service requested, timing, preferences).

Contractors (typically):

• Contact details (name, email, phone, zip code, address).
• Contractor license details.
• Company/service information.
• Payment details.
• Advertising preferences.

You provide information when you: sign up for emails; request a project; create an account; contact us; participate in promotions/surveys; complete forms on the Website; or otherwise communicate with us.

Providing certain information may be optional, but if you do not provide required information for a particular activity, you may not be able to use that feature.

Automated Information

We (and service providers) may collect information automatically via cookies, pixels, SDKs, and similar technologies (“Automated Information”), such as:

• IP address (which may indicate general location).
• Device identifiers and characteristics; browser type; operating system; language preferences.
• Referring pages/URLs.
• Pages viewed, links clicked, time/date of visits, and other actions on the Website.

Most browsers accept cookies by default. You can usually set your browser to refuse or delete cookies. Some features may not function properly without them.

Information from Third Parties

We may receive Personal Information from third parties for marketing, analytics, or operational purposes, where those parties represent they have obtained such information lawfully and have the right to share it with us. We may also use publicly available sources.

Third parties may collect information on our Website via cookies, plug-ins, pixels, and similar technologies to (i) deliver targeted ads (including retargeting), (ii) provide us analytics, and (iii) measure ad effectiveness.

Combining and Profiling

We may combine data from the sources above to understand user segments and interests and to personalize experiences and marketing. You may opt out of profiling for targeted advertising by submitting a request here: contact@prohomesavings.com.

How We Use Personal Information

• Fulfill and manage project requests and communicate about status/confirmations.
• Connect homeowners with independent contractors who may contact you directly.
• Personalize content and experiences.
• Administer accounts and provide customer support.
• Advertise/market our services (including interest-based advertising).
• Detect, prevent, and respond to security incidents, fraud, and abuse.
• Comply with contracts, legal obligations, and enforce our rights.
• Operate, analyze, and improve the Website and our services.
• Perform actions with your consent or as otherwise permitted by law.

Categories of Third Parties with Whom We Share Personal Information

We do not share Personal Information except as described below.

• Contractors. If you use our services to find a contractor, we share your request and contact details with contractors who may help with your project. They may contact you directly. If you wish to stop hearing from a contractor, please notify them directly. Once we connect a contractor with a client, we do not control information exchanged between them.
• Service Providers / Vendors. We may disclose Personal Information to companies that help us operate the Website and our business, such as: website hosting and development, email distribution, customer support, analytics, advertising and marketing, data storage, payment processing, fraud prevention, and similar operational services.
• Investors / Business Transactions. If we seek investment or engage in a merger, acquisition, financing, due diligence, or sale of all or part of our assets, Personal Information may be shared under confidentiality and transferred as a business asset.
• Legal / Safety / Compliance. We may disclose Personal Information as required by law or legal process; to cooperate with law enforcement; to protect the rights, safety, property, and security of our users, the public, and Pro Home Savings; or to prevent fraud, misuse, or unauthorized use of the Website.

Where applicable law grants you the right to know the specific third parties with whom we share Personal Information, you may request that information here: https://www.prohomesavings.com/privacy-request.

De-Identified, Anonymized, or Aggregate Data

We may create and use de-identified, anonymized, or aggregate data that cannot reasonably be used to identify you, for purposes such as operating the Website, analyzing trends, improving services, or complying with law. We will maintain de-identified data without re-identifying it, except as permitted by law. We may use and disclose such data without limitation.

Targeted Advertising and Remarketing

You may see our ads on other sites and apps because we work with advertising partners to deliver interest-based and contextual ads. These partners may collect information over time across websites and apps using cookies, pixels, web beacons, SDKs, and similar technologies to tailor ads to your interests and to measure performance.

The most effective way to opt out of our targeted advertising or sharing for targeted advertising is to submit a request here: contact@prohomesavings.com. Opting out will not eliminate all ads; you may still see non-personalized ads.

Other Websites

Our Website may link to third-party sites or services. We are not responsible for their content, policies, or practices. If you provide information on a third-party site/app, that information is governed by that site/app’s privacy policy, not ours. Please review their policies before sharing information.

If you access our Website via a third-party site or app, your activities there are governed by that third-party’s terms and privacy practices.

Your Choices and Opt-Outs

• Cookies/Tracking. You can refuse or delete cookies via your browser settings. Doing so may impact Website functionality.
• Promotional Emails. To stop receiving marketing emails, click Unsubscribe in our emails or email privacy@prohomesavings.com. We may still send transactional or service-related messages (e.g., request confirmations, important notices).
• Advertising Choices. Industry tools provide additional opt-outs for interest-based ads:
  • Digital Advertising Alliance: http://www.aboutads.info/choices/
  • Network Advertising Initiative: http://www.networkadvertising.org/choices/
  • TRUSTe Ad Preferences: https://preferences-mgr.truste.com/
  (Note: you may need to opt out on each browser/device; we are not responsible for third-party tools.)
• Browser Signals. We honor Global Privacy Control (GPC) signals where required by law. At this time, most browsers’ native “Do Not Track” signals are not standardized and may not be recognized.

Analytics

We use (or may use) analytics tools to understand Website usage:

• Google Analytics. Learn more: partner sites and opt-out info. Opt-out add-on: https://tools.google.com/dlpage/gaoptout?hl=en.
• Hotjar. Privacy: https://www.hotjar.com/legal/policies/privacy/.
• Heap. Privacy: https://www.heap.io/privacy.

These services use cookies, pixels, and web beacons to collect usage data. Disabling cookies may limit functionality.

Disclosure for Legal Purposes

We may disclose Personal Information in response to lawful requests by public authorities, to meet national security or law enforcement requirements, pursuant to court orders or legal process, or to investigate and prevent fraud, abuse, or violations of our terms.

Children

We do not knowingly collect Personal Information from children under 16. If we learn that we have collected such information without appropriate consent, we will take reasonable steps to delete it.

Confidential Information

Please do not send confidential or proprietary information to us via email or other channels. Any such submissions are deemed non-confidential, and we may use them for any lawful purpose without compensation, subject to applicable law and our obligations to protect Personal Information.

Assignment

We may assign this Privacy Policy and our rights/obligations to a successor or affiliate as permitted by law.

Contact

If you have questions about privacy or would like to update your Personal Information, contact: contact@prohomesavings.com.

Privacy Notice for California Residents (CPRA)

Your CPRA Rights

• Right to Know/Access categories and specific pieces of Personal Information we collected, the categories of sources, purposes, and third parties with whom we disclose/sell/share Personal Information.
• Right to Delete Personal Information, subject to legal exceptions.
• Right to Correct inaccurate Personal Information.
• Right to Opt-Out of sale or sharing of Personal Information and targeted advertising.
• Right to Non-Retaliation for exercising your rights.

How to Submit Requests

Email: contact@prohomesavings.com

Only you (or an authorized agent registered with the California Secretary of State) may make a verifiable consumer request. We will confirm receipt within 10 business days and generally respond within 45 days (or up to 90 days with notice). We will verify your identity as required by law. We do not charge a fee unless a request is excessive, repetitive, or manifestly unfounded.

Information We Collect from California Consumers (Last 12 Months)

In addition, we use/disclose Personal Information to: fulfill requests; provide information about products/services; send alerts and notices; perform contracts (including billing/collections); improve the Website; conduct research and development; protect rights/safety; comply with legal obligations; and support corporate transactions.

Sale/Sharing of Personal Information

We do not sell Personal Information for monetary consideration. We may “share” Personal Information as defined by the CPRA (e.g., with advertising partners for cross-context behavioral advertising). To opt out: contact@prohomesavings.com. We do not knowingly sell or share Personal Information of minors under 16 without affirmative authorization.

Additional California Disclosures

• Users can visit the Website without directly submitting Personal Information, though we may collect IP addresses and other data automatically via cookies/trackers.
• We post a link to this Privacy Policy on our home page or the first significant page after entering the Website.
• The Privacy Policy link includes the word “Privacy.”
• Users will be notified of material changes on this page.
• Users may update certain information by submitting a request here: contact@prohomesavings.com.
• We honor Global Privacy Control (GPC) signals as required by law.
• Third parties may collect behavioral data for analytics and marketing as described above.
• California residents may also file complaints with the California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; (916) 445-1254 or (800) 952-5210; dca@dca.ca.gov.
• For questions regarding this CPRA Notice, contact contact@prohomesavings.com.